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Return & Exchange Matters

EXCHANGE OF PRODUCTS / SIZE

We sincerely apologize, as of 29 July 2020, we strictly do not perform any concurrent exchange for all orders.
All exchanges must be submitted via the Returns & Exchange Request Form online.
Once the request has been approved by us, you’ll receive instructions via email to mail the item back to us via a trackable mode of postage.
Thereafter, you’ll receive a store credit refund via Store Credits, after which you may purchase the correct item of your choice.


CONDITIONS TO QUALIFY FOR RETURN:

  1. Returns and Exchanges can only be made for regular priced purchases only and must be made through WWW.SHOPSUPERGURL.COM.
  2. Discounts & Store Credits were not used in the order.
  3. Defected products received (e.g holes, missing parts, faulty stitching and discoloration, stains)
  4. Wrong products received.
  5. Wrong size received.

WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING

  1. Orders purchased with discount codes / store credits
  2. Sale & Discounted Items
  3. Items that have been deliberately damaged
  4. Items that have become defective after washing/ironing or mishandling


We sincerely apologise for any incorrect or defective items received.
Please email us at order@shopsupergurl.com within 7 working days, from the date of delivery, with snapshots, together with your order ID for verification purposes,
or simply via our Returns Form that can be found in your order history when you log into your SuperGurl account.

Once your return request has been approved, you will then have an additional 7 working days to send the item back to us.
All returns for incorrect/defected item(s) must be in its original condition received, unscented, unworn, unwashed, unaltered, all tags intact.

We regret to inform that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated time frame.
Any forms of wear and tear or damage caused to the product after wearing/washing will not be considered a defect and will not be liable for any returns, exchange, or refunds.

SUPERGURL does not provide any form of cash refunds.
All postage fees incurred for the exchange will be reimbursed to you in the form of store credits only.
All refunds will be issued via store credits, into your SUPERGURL account.
Do note that refunds will only be processed once your Return Parcel has reached us.

How do I return my items to SuperGurl?
All return mails must be sent back to us via a trackable delivery mode within the next 7 days of approval.
(e.g. Singpost’ Registered mail/Singpost’ Smartpac delivery with tracking), etc.
Do note that SUPERGURL will not be responsible for any lost mails.
Please hold on to your tracking slip until we have confirmed that your return parcel has been received by us.
We are only able to process your return credits only after receiving your parcel at our warehouse.

Orders purchased with Discount Codes & Store Credits
We strictly do not allow ‘re-cycling’ of store credits.
Do note that if any form of discount/e-credit(s) is/are utilised in your order, returns request(s) will be rejected immediately.

Measurements Variance
Do note that the measurements stated may vary by 0.5″ to 1.0″ in our given measurements, as all items are mass-produced by humans.
In such cases, the variance will not be considered as a defect and the request for return(s) will not be accepted.

Printed Apparels/Products
For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.
Thus, requests for exchange/return due to such reasons will be rejected.

Coloured Products
Colors shown on screen may have a slight variance on different screens as different tech devices have different specifications and resolutions.
As such, colors may appear differently from what is shown on site.
This applies especially for brighter hues. Requests for return due to such reasons will be rejected.


INTERNATIONAL / OVERSEAS CUSTOMERS

We apologize for any inconvenience caused to you, but please email us at order@shopsupergurl.com within 15 working days, from the date of delivery, with snapshots, together with your order ID for verification purposes, or via our Returns Form that can be found when you log into your SuperGurl account.



I WAS NOT IN SINGAPORE WHEN I RECEIVED THE ITEM

For customers who were overseas during the first 7 days, upon receiving your parcel, and wish to return your item(s),
please produce the necessary documents to support your return request. (E.g Scan copy of your travel declaration, with full details)