WHAT ARE YOUR OPERATING HOURS FOR THE ONLINE STORE?
All e-mails and orders will be replied between 11am to 6pm from Mondays to Fridays.
Please note that we do not attend to any e-mails and orders over the weekends and Public Holidays as our office will be closed.
For all e-mails, please allow up to 48 hours (excluding non-working hours) for us to get back to you.
DO I HAVE TO CREATE AN ACCOUNT TO PURCHASE?
Yes, you will be required to create an account in order to shop with us.
HOW OFTEN ARE PARCELS SHIPPED OUT FROM OUR WAREHOUSE?
SUPERGURL ships out all parcels everyday, excluding weekends & public holidays.
All payments that have been made after 3:00PM (SGT) will be mailed out the next working day.
CAN I RETURN AN ORDER THAT HAS BEEN PURCHASED WITH STORE CREDITS?
We're sorry but we strictly do not allow recycling of store credits.
CAN I CANCEL MY ONLINE ORDER?
We are sorry to inform that all confirm orders placed online are final and will not be allowed for cancellation. Do make sure to check your order before checking out to ensure there's no error in your order.
I HAVE MADE A FEW ORDERS CONSECUTIVELY. CAN I COMBINE THE POSTAGE CHARGES & GET A REFUND FOR THE EXCESS?
We’re sorry but we do not refund any postage charges if you have ordered consecutively.
In order to avoid being charged extra, please ensure that your final order is accurate before proceeding to payment.
We're sorry but we strictly do not allow any combination of orders.
This is to ensure that every order purchased has a specific tracking number that will be accounted for.
WHY DO THE COLORS OF THE PRODUCTS APPEAR DIFFERENTLY FROM THE PHOTOS I SEEN ONLINE?
SUPERGURL puts in the extra effort to maintain the colors of our products as accurately as possible.
However, the colors may also appear differently, depending on the callibration of your screen.
If the color appears to be extremely different from the product itself, we will definitely take another close-up shot of the product seen under daylight and specify in the product discription as well.
We will not entertain returns/exchanges for such cases.
CAN I EXCHANGE MY ONLINE ORDER IN STORE?
Nope, unfortunately all orders made online have to be exchanged online via firstname.lastname@example.org. Exchanges in store are currently not available.
IS THERE AN EXPIRY DATE TO MY DISCOUNT CODES / STORE CREDITS IN MY SUPERGURL ACCOUNT?
For every discount code issued, there will be a validity period of 1 month from the date of issue.
For every store credit issued, there will be a validity period of 6 months from the date of issue.
We strictly do not allow the 'recycling' of store credits.
We strictly do not allow any extension of discount codes and store credits.
Discount Codes & Store Credits are non-refundable/exchangeable as well.
SuperGurl reserves the right to make any changes to our policy without notice.
WHAT IS A BACKORDER?
A backorder is a ‘pre-order’ for popular/sold out products. There is a waiting time involved.
To purchase any backorder product, payment has to be received first.
Do note that all backorders will be mailed out separately from in-stock items.
The estimated date of arrival at our warehouse will be stated on the product page, or otherwise under our ‘Backorder Status’ tab.
WHERE ARE YOUR PHYSICAL STORE LOCATED AT?
We are located at the following locations:
1) ION Orchard Singapore, #B3-12 (Operating Hours: 11am-9pm daily)
2) Plaza Singapura, #B1-15 (Operating Hours: 11am-9Pm daily).
CAN I USE GIFT CARDS OR STORE CREDITS IN YOUR PHYSICAL STORE?
We are sorry to inform that gift cards and store credits can only be used for online purchases.
CAN I REFUND MY STORE PURCHASE?
Unfortunately, items purchased at our retail store cannot be returned for store credits or refunded. However, should you have a change of mind about your purchased item, you're more than welcome to make a one-time exchange within 7 days in-store.
ARE ALTERATION SERVICES PROVIDED?
Nope, alteration service is not provided at SuperGurl.